Interpersonal Skills 2

Unit code: APP2023 | Study level: Undergraduate
12
(Generally, 1 credit = 10 hours of classes and independent study.)
Footscray Park
HHH1000 - Interpersonal Skills and Communication
(Or equivalent to be determined by unit coordinator)
Overview
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Overview

This unit of study builds on theory and skills taught in HHH1000 Interpersonal Skills and Communication and further develops students' active listening skills and interpersonal problem-solving abilities. Throughout the unit students will be expected to use their understanding of interpersonal and communication theories, and cross-cultural issues for effective relationship building. Topics include: accurate assessment of presenting problems; interviewing skills; active listening skills; interpersonal problem-solving skills; and mediation skills.

Learning Outcomes

On successful completion of this unit, students will be able to:

  1. Exhibit appropriate responses to issues arising in interpersonal communication in different contexts including working with diverse populations.
  2. Exemplify proficiency in advanced active listening and problem solving skills during complex interpersonal interactions;
  3. Apply active listening skills to facilitate interpersonal problem solving within a group; and
  4. Critique and evaluate the application of advanced interpersonal skills in the context of communication and interpersonal theories.

Assessment

For Melbourne campuses

Assessment type: Test
|
Grade: 20%
In class multiple choice test (1 hour)
Assessment type: Exercise
|
Grade: 45%
Skills Based, Solution Focused Exercise (1000 words equivalent)
Assessment type: Presentation
|
Grade: 35%
Group Presentation: Critique of Solution-Focused Exercise (20 minutes)

Required reading

Getting to yes: Negotiating an agreement without giving in.
Fisher, W., & Ury, R. (2012).| Random House.

As part of a course

This unit is studied as part of the following course(s):

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