This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*demonstrate emotional intelligence in relation to at least two different work tasks
*promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
*develop assessment criteria to assess personal emotional strengths and weaknesses
*conduct an analysis to identify personal emotional triggers, incorporating feedback from others
*analyse and document interactions with co-workers
*develop and implement plans for responding to emotional expressions
*apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
This unit is studied as part of the following course(s):