BSBTWK201 - Work effectively with others

Unit code: BSBTWK201 | Study level: TAFE
Nominal hours:
40
Location
Footscray Nicholson
Prerequisites
N/A
Overview
Enquire

Overview

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:
*distinguish individual responsibilities from workgroup responsibilities
*demonstrate the ability to:

  • support team members
  • communicate according to the cultural and linguistic requirements of the individual
  • act on constructive feedback
  • use communication channels to share information
  • cooperate and contribute to team goals
  • identify improvement opportunities
    *identify problems and conflicts and address them according to organisational and ethical policies and procedures.

Students will also be expected to demonstrate the following knowledge:
*organisational and ethical standards, policies and procedures that relate to own work role
*team responsibilities and duties and their relationship to individual responsibilities and duties
*organisational policies and procedures relating to workplace discrimination and bullying
*personal values and beliefs including their importance in the development of relationships
*communication channels used to communicate in work teams including:

  • team meetings
  • one-on-one interactions with individual team members
  • emails
  • instant messaging
  • calls
    *key problems and conflicts arising in workgroup contexts
    *methods of resolving team problems including referral to relevant organisational personnel
    *conflict resolution techniques.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate II in Hospitality
SIT20322 | Certificate ii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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