CHCCCS033 - Identify and report abuse

Students will also be expected to demonstrate the following knowledge:

• legislation, policy and ethical considerations relevant to identifying and reporting abuse and how these are applied in an organisational and individual practice:

• regulatory requirements
• codes of conduct
• duty of care
• dignity of risk
• human rights:

  right to make own decisions
  implications when people are unable to exercise their rights
  organisation’s responsibility to the care recipient

• informed consent
• mandatory reporting
• compulsory reporting
• reportable incidents
• privacy, confidentiality and disclosure

• types of abuse, neglect and exploitation:

• emotional
• psychological
• financial
• physical
• sexual
• coercion
• grooming
• undue influence
• systemic

• relationship between abuse and devaluation
• roles, responsibilities and scope of practice of parties involved in supporting people who are at risk of abuse
• processes and techniques for responding to an allegation of abuse:

• ensuring the safety of the person
• listening supportively and reassuring the person
• recording information provided accurately and objectively
• explaining the process of reporting internally to the person
• escalating the issue to the relevant party
• supporting the person throughout the process

• indicators of abuse, neglect and exploitation:

• physical and mental distress
• changes in behaviour
• changes in appearance
• environmental signs
• external signs

• systems and procedures used to manage suspected abuse:

• process for identifying abuse
• actions to take if abuse is suspected
• use of abuse safeguards
• reporting procedures

• organisational policies and procedures for:

• escalating an incident:

  when to seek additional support
  types of support or services that may be required

• documentation and reporting:

  accurate
  timely
  objective

• maintaining and storing documentation:

  privacy and confidentiality
  allowing the person access to their own records on request

• reflecting on own actions in responding to incidences of abuse, neglect or exploitation

• techniques for reflection:

• what is reflection
• why and how to use a process of reflection
• what makes for meaningful reflection

• techniques for:

• identifying workplace stressors
• responding to workplace stressors
• building resilience
• monitoring personal health and wellbeing

• techniques to respond to physical, mental and emotional impacts of an incident:

• supervisor de-briefing
• taking a break
• returning home from the workplace
• supports provided by the workplace
• external support services
• professional counselling.