ICTSAS309 - Maintain and repair ICT equipment and software

Unit code: ICTSAS309 | Study level: TAFE
Nominal hours:
20
Location
Sunshine
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep Information and Communications Technology (ICT) equipment and software operating.It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain and repair ICT equipment and software.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
• carry out maintenance and fault repair procedures on the following, on at least one separate occasion:

  • ICT equipment
  • software.
    In the course of the above, the candidate must:
    • obtain and review previous ICT equipment fault data
    • resolve failures and performance degradation
    • analyse test results
    • examine and review organisational ICT equipment maintenance procedures
    • undertake maintenance according to organisational maintenance procedures
    • identify and repair a range of ICT equipment and software problems
    • develop plans for maintenance and fault repair
    • maintain accurate records according to organisational guidelines.

Students will also be expected to demonstrate the following knowledge:
• equipment and software purpose, standard operating characteristics and maintenance procedures
• internal maintenance organisational procedures
• preventative maintenance procedures
• technical documents in regard to:

  • equipment and maintenance procedures
  • help-desk response level escalation procedures
  • operation of technical diagnostic tools
    • quality assurance practices that may be used in maintaining and repairing ICT equipment and software
    • Service Level Agreements (SLAs) to determine conditions of the SLA cover
    • client warranty claims, repair and replacement procedures
    • environmental guidelines that may be used in maintaining and repairing ICT equipment and software.
    • organisational work health and safety (WHS) procedures that relate to maintaining and repairing.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Enabling Technologies
22588VIC | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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