This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep Information and Communications Technology (ICT) equipment and software operating.It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain and repair ICT equipment and software.
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
• carry out maintenance and fault repair procedures on the following, on at least one separate occasion:
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
This unit is studied as part of the following course(s):