SHBXCCS009 - Greet and prepare clients for salon services

Unit code: SHBXCCS009 | Study level: TAFE
Nominal hours:
10
Location
City Campus
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods
  • across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

Students will also be expected to demonstrate the following knowledge:

  • overview of the range of treatments and services offered by the salon to prepare clients for each
  • features and functions of the salon booking system to interpret details of client bookings
  • organisational procedures for meeting and greeting clients and preparing for service.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Beauty Services
SHB30121 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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