SITHFAB027 - Serve food and beverage

Unit code: SITHFAB027 | Study level: TAFE
Nominal hours:
80
Location
Footscray Nicholson
Prerequisites
SITXFSA005 - Use hygienic practices for food safety
(Or equivalent to be determined by unit coordinator)
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to serve food and beverages to customers in a casual dining setting. It covers the fundamental technical skills required to prepare the outlet for the service period, interact with customers to take orders, serve and clear food and beverage, and complete end of service tasks.
Higher order service techniques required by senior food and beverage attendants are covered by the unit SITHFAB034 Provide table service of food and beverage.
This unit applies to hospitality organisations that operate food and beverage outlets, including hotels, clubs, cafes and coffee shops.
Beverages may include alcohol but as many casual dining settings do not serve alcohol it is not a requirement of this unit.The unit applies to operational food and beverage attendants who work with very little independence and under close supervision.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • provide effective food and beverage service during five different service periods, including at least one peak period that includes:
  • effective use of techniques for:
    service style appropriate to organisation
    carrying and placing plates containing meals
    clearing and carrying multiple used plates and other service-ware
    processing customer accounts
  • following procedures for:
    table and venue set-up
    end of shift activities
  • interact with and positively respond to diverse demands and requests by multiple customers during above service periods
  • perform above service within realistic commercial timeframes.

Students will also be expected to demonstrate the following knowledge:

  • specific organisation food and beverage features:
  • workflow structure for food and beverage service
  • electronic and non-electronic ordering systems and procedures
  • workflow between kitchen and front of house areas
  • service procedures
  • set-up procedures
  • end of shift procedures for:
    clearing, cleaning and dismantling furniture
    cleaning equipment
    participating in debriefing sessions and quality service reviews
    placing equipment and furniture in allocated storage areas
    preparing for next service period
  • common styles of food and beverage service:
    bar
    bistro
    café
    counter
    espresso coffee bar
    plate service
    table
  • techniques for:
    carrying and placing plates containing meals
    clearing and carrying multiple used plates and other service-ware
  • key features of food and beverage items on the menu
  • common organisational procedures used when processing accounts:
    cash
    credit card
    room charge
    electronic systems
  • correct and environmentally sound disposal methods for food and beverage waste.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Advanced Diploma of Hospitality Management
SIT60322 | Advanced diploma | Duration:
Certificate II in Hospitality
SIT20322 | Certificate ii | Duration:
Certificate III in Hospitality
SIT30622 | Certificate iii | Duration:
Diploma of Hospitality Management
SIT50422 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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