SITTIND003 - Source and use information on the tourism and travel industry

Unit code: SITTIND003 | Study level: TAFE
Nominal hours:
25
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
This unit applies to all tourism and travel sectors and people working at different levels. Managers use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • source and document current industry information on the tourism and travel industry using at least three information sources listed in the knowledge evidence
  • interpret information on the following and share with colleagues on at least one occasion, to improve knowledge of the tourism and travel industry:
  • current and emerging products and services
  • current issues
  • career opportunities
  • relationships between other related industries
  • compliance issues and quality assurance
  • new products, technology, techniques and services
  • work ethic required to work in the industry
  • identify ways to integrate current tourism and travel industry information into daily work activities on at least one occasion, to:
  • enhance the quality of work performance
  • conduct ethical practice within the travel and tourism industry.

Students will also be expected to demonstrate the following knowledge:

  • sources of information on the tourism and travel industry:
  • industry associations
  • government and regulatory bodies
  • industry publications
  • colleagues
  • suppliers
  • plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry
  • regional, state and national tourism offices
  • structure, functions and key characteristics of the tourism and travel industry
  • roles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industry
  • key characteristics and main functions of allied and related industries
  • primary functions of:
  • major industry associations
  • trade unions
  • local, regional, state and national tourism information service and marketing organisations
  • tourism research bodies
  • basic aspects of tourism and travel industry quality assurance processes
  • basic aspects of state, territory and Commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations
  • basic aspects of and actions that must be adhered to by tourism organisations for inbound tour operators and guides:
  • Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland
  • current and emerging technologies that impact on the tourism and travel industry:
  • cyber-security
  • e-business
  • social media.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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