SITTTVL003 - Provide advice on Australian destinations

Unit code: SITTTVL003 | Study level: TAFE
Nominal hours
40
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
Domestic destinations and their features can include any sold by a travel organisation. Travel operators in Australia, such as travel agents, tour wholesalers and inbound tour operators, would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region.
The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, travel consultants, tour operations coordinators, inbound tour coordinators and reservations sales agents.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • provide tailored information to meet the requests of at least three different customers of different customer types or demographics
  • for each of the above customers, provide current, relevant and accurate information on at least five different features of two different Australian tourism destinations
  • obtain above information by accessing at least three different information sources from the following list:
  • computerised reservations systems (CRS)
  • destination and product libraries
  • global distribution systems (GDS)
  • internet
  • organisation-designed information systems
  • principal or supplier information
  • regional tourism office information systems
  • state and federal government tourism authority information systems
  • complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Students will also be expected to demonstrate the following knowledge:

  • formal and informal research methods:
  • accessing and reading promotional information
  • accessing the internet
  • attending professional development activities
  • contact with other organisations
  • formal study
  • informal discussions with colleagues and customers
  • media
  • sources of information on regions and destinations and types of product offered
  • sources of information on current health and safety issues for the destination:
  • health advisory notices issued by the federal and state or territory government health departments
  • safety advisory information issued by federal and local police authorities and emergency service authorities
  • breadth and depth of Australian destinations including coverage of all Australian States and Territories, and the major regions and destinations therein
  • features of Australian destinations:
  • areas of environmental, social or cultural significance or sensitivity
  • cultural elements
  • facilities for customers with special needs
  • local facilities
  • major gateways for and transport networks within the region and destination:
    airports
    cruise ports
  • accommodation facilities
  • tourist attractions
  • formats and inclusions used to present information to customers, and styles that cater for those with special needs
  • different procedures for storing destination information.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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