SITXCOM006 - Source and present information

Unit code: SITXCOM006 | Study level: TAFE
Credit points
N/A
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.The unit applies to all industry sectors and to any individual who needs to use very basic research and presentation skills in the workplace. People working under supervision would undertake this role.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • find and review current information on at least three of the following topics:
  • availability of products or services
  • customer service research, including feedback from customers about a particular product or service
  • features of the local area or environment in which the organisation operates
  • features of products or services supplied by the organisation
  • product supplier information
  • new workplace systems or equipment
  • product and service styles that would meet different customer and market requirements
  • present the above information in a logical, well organised and professional manner within designated timeframes.

Students will also be expected to demonstrate the following knowledge:

  • types of information sources available and how to access them
  • organisational guidelines on methods of presenting information:
  • verbal
  • written
  • diagrammatic
  • group discussion
  • multimedia
  • importance of presenting information in a logical sequence and at an appropriate depth
  • alternative presentation formats for special needs groups.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Patisserie
SIT31021 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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