SITXHRM012 - Monitor staff performance

Unit code: SITXHRM012 | Study level: TAFE
Nominal hours:
50
Location
Footscray Nicholson
Industry
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions.
The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.It applies to all tourism, travel, hospitality and event sectors.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • monitor the effectiveness of at least three staff members in relation to at least six of the following standards of performance:
  • adherence to procedures
  • cost minimisation
  • customer service standards
  • level of accuracy in work
  • personal presentation
  • productivity
  • punctuality
  • response times
  • team interaction
  • waste minimisation
  • provide supportive feedback and guidance for improving standards of performance to above staff
  • conduct structured performance appraisals and formal counselling and training sessions for above staff members, in line with established organisational procedures
  • recognise outstanding performance of above staff members as required, according to organisational policies.

Students will also be expected to demonstrate the following knowledge:

  • role and importance of monitoring staff performance and providing feedback and coaching
  • key elements of performance standards and performance management systems:
  • methods of collecting performance data
  • methods of interpreting performance data
  • processes for performance appraisal interviews
    type of assessment:
  • self
  • peer
  • team
    productivity indicators
  • forms of guidance and support to enhance staff performance:
  • advising on training and development opportunities
  • confirming organisational objectives and key performance requirements
  • ensuring adequate resources are applied
  • providing opportunities to discuss work challenges
  • providing confirmation and corrective feedback
  • representing staff interests in other forums
  • supporting difficult interpersonal situations
  • potential solutions to staff performance issues:
  • additional training
  • adjusting workload
  • agreeing on short-term goals for improvement
  • assisting with problems outside of the workplace
  • reorganising work practices
  • performance appraisal practices:
  • reasons for performance appraisal
  • format for, and inclusions of, performance appraisal documents
  • methods of appraising performance
  • organisational policies and procedures for:
  • performance appraisal interviews
  • formal performance management and counselling sessions:
  • formal notification to staff member and management
  • invited participation of appropriate people
  • organisation of appropriate location for counselling session
  • grievances.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Advanced Diploma of Hospitality Management
SIT60322 | Advanced diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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