This unit describes the performance outcomes, skills and knowledge required to develop enterprise skills in problem solving, critical thinking and creativity to deal with challenging workplace situations. It develops the ability to respond creatively using critical thinking strategies to assist the resolution of issues. The unit applies to individuals, often working under supervision or guidance, to prepare for challenges when working in a range of workplace contexts.
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
• Develop solutions for two different challenging workplace situations/issues using critical thinking strategies, problem solving and creative thinking approaches. The challenging workplace situations identified must include any two of the following:
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
This unit is studied as part of the following course(s):