SITTTVL009 - Construct international airfares

Unit code: SITTTVL009 | Study level: TAFE
Nominal hours:
70
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • create practical air itineraries and construct international airfares to meet the requirements of seven different customers, including:
  • at least one adult and one child airfare
  • at least one normal airfare for travel to each of the following destinations:
    Africa
    South America
  • at least one promotional airfare for travel to each of the following destinations:
    New Zealand
    USA and Canada
    Europe
    Asia
    South West Pacific
  • source information for the above itineraries and airfares using each of the following at least once across the above customers:
  • computerised reservations system (CRS)
  • global distribution system (GDS)
  • information from airlines and consolidators
  • the internet
  • interpret and document for each of the above customers:
  • information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Students will also be expected to demonstrate the following knowledge:

  • sources of information for:
  • international flights:
    route maps
    direct and connecting services
    minimum connecting times (MCT)
  • airline codes
  • airport codes
  • international fares:
    published fare types and classes
    normal fares
    concession fares
    child and infant fares
    corporate fares
    promotional fares currently available
    carrier fares with carrier-based routings
  • fare conditions
  • fare rules
  • global indicators
  • IATA areas
  • IATA regulations
  • IATA terminology and definitions
  • international airline terminology
  • payment and ticketing deadline
  • restricted articles in baggage
  • role of IATA in billing and settlement plan
  • servicing options, including:
    electronic miscellaneous documents (EMD)
    additional charges for seating and baggage
  • taxes, fees and surcharges
  • international fare conditions:
  • amendment fees
  • availability of:
    any type of change to the air itinerary
    changes to class of travel
    change to name on ticket
    refunds or credit notes in the event of cancellation
  • baggage allowance
  • cancellation charges
  • excess baggage charges
  • extensions to ticketing deadline
  • payment deadline
  • restricted articles in baggage
  • ticketing deadline
  • content and format of information provided by airlines and consolidators:
  • fare schedules
  • flight schedules
  • published fares
  • special bulletins
  • websites
  • difference between GDS fares and New Distribution Capability (NDC) fares
  • conditions and processes for booking NDC fares
  • key elements of and procedures for calculations and checks used in constructing international airfares:
  • compliance with indirect travel limitations rule
  • global indicators (GI)
  • identifying fare basis code and fare type code
  • journeys commencing outside the country of sale
  • local currency fares (LCF)
  • neutral units of construction or currency (NUC) conversion
  • re-routing
  • formats used to calculate and record promotional international airfares:
  • the ladder and linear fare calculation methods.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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