BSBXCM301 - Engage in workplace communication

Unit code: BSBXCM301 | Study level: TAFE
40
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Overview
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Overview

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • identify the most appropriate method of communication for the intended audience
  • prepare written material that is clear in meaning and format according to organisational requirements
  • demonstrate active listening and questioning techniques in a workplace discussion
  • communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
  • identify and report any communication challenges to superiors
  • seek feedback from others on effectiveness of communication.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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