SITHFAB021 - Provide responsible service of alcohol

Students will also be expected to demonstrate the following knowledge:

• public interest reasons for implementing responsible service of alcohol (RSA) practices:

• alcohol related harms and the benefits of RSA for the wider community

• ways of assessing intoxication:

• observing changes in behaviour
• observing emotional and physical state
• monitoring drink purchases

• customers to whom sale or service should be refused according to house policy and state and territory legislation:

• minors and those purchasing on behalf of minors
• intoxicated persons

• impact of excessive drinking on:

• local neighbourhood and community
• hospitality venues and the liquor industry
• premises and staff
• other customers
• particular groups of customers who are at heightened risk:
  people affected by the consumption of illicit and other drugs
  pregnant women
  young people
• physical and mental health of individuals who drink to excess
• productivity of individuals who drink to excess
• those around the person drinking to excess:
  family
  friends
  colleagues
• government agencies:
  local police
  health facilities
  road authorities
  local councils

• key agencies and how to source relevant information on laws, regulations and codes of practice or conduct
• methods of supplying information on responsible sale or service of alcohol to customers:

• use of signage
• verbally
• websites

• current promotional and strategic community education campaigns developed and conducted by agencies and industry groups
• effects of alcohol on:

• emotional behaviour
• health
• physical alertness

• factors that affect individual responses to alcohol:

• food consumption
• gender
• general health
• rate of consumption
• other substances taken
• weight

• time for effects of alcohol to be registered
• what constitutes a standard drink for different beverage types and acceptable measures of alcohol:

• alcoholic percentages and standard drinks in a range of frequently sold alcoholic beverages and vessels

• indicators of erratic drinking patterns:

• mixing a wide range of drink types
• drinking quickly and in quick succession
• ordering more than one drink for own consumption
• consistently returning to the tasting site to request more samples
• ordering multiple or large samples
• ordering ‘triple shots’ or extra-large drinks

• communications methods used when refusing service:

• using open and non-aggressive body language
• using a number of strategies to defuse a situation:
  taking the person away from an audience
  blaming the refusal on ‘the law’
• monitoring the reactions of other customers
• picking early warning signs and intervening before the person is intoxicated
• not using physical touch or aggressive body language
• remaining calm and using tactful language

• appropriate means of assistance to be offered when refusing service:

• assisting the customer to connect with their designated driver or companions
• offering alternatives to alcohol including food or non-alcoholic drinks
• organising or providing relevant information on transport for customers wishing to leave

• principles of responsible delivery of packaged liquor:

• ensuring adequate instruction to person delivering liquor
• seeking proof that the delivery is being received by a person over the age of 18
• procedures for delivering alcohol to unoccupied premises

• purpose and benefits of RSA
• principles of harm minimisation
• strategies to minimise the harm associated with liquor abuse:

• those laid down in legislation or codes of conduct
• organisational policies designed to reduce alcohol-related harm in the community

• key provisions of liquor laws, regulations or house policies at a depth relevant to entry-level roles in licensed premises and the following general requirements and information that must be considered for the relevant State or Territory:

• legislative definition of intoxication; intoxicated person or unduly intoxicated
• role of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liability
• content of RSA warning signs
• requirements or practices relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mail
• requirements for proof of age under local legislation
• provisions for retaining and reporting falsified proof of age documents
• provisions for requiring someone to leave the premises
• procedures for barring customers from premises
• opening and closing hour provisions
• requirements for monitoring noise and disturbances in and around licensed premises
• personal requirements to maintain currency in RSA certification
• products that are banned or undesirable when responsibly selling or serving alcohol
• personal and business implications of breaching any laws or regulations
• offences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members

• legal drink and drive limits customised to state or territory legislation
• organisation specific policies and procedures for the responsible sale or service of alcohol.