SITXCCS010 - Provide visitor information

Unit code: SITXCCS010 | Study level: TAFE
Nominal hours:
35
Location
Footscray Nicholson
Werribee
Prerequisites
N/A
Overview
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Overview

The unit can apply to any situation where a guide or tour manager is involved in delivering a tour or activity to a group of customers.
This could include tours of single sites or tours that include multiple products and sites. The unit is relevant in the cultural industries where group tours or activities take place in a museum, gallery, library, performing arts centre or zoo; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • communication skills to:
  • brief customers clearly about tour or activity movements
  • build group cohesion through use of effective interpersonal communication
  • apply conflict resolution skills and strategies
  • numeracy skills to count tour members
  • planning and organising skills to coordinate practical aspects of moving groups of people
  • problem-solving skills to respond to operational and interpersonal problems.

Students will also be expected to demonstrate the following knowledge:

  • procedures for maximising efficiency of group movements
  • procedures for locating lost or late group members and coordinating reunion with the group
  • minimal impact practices relevant to particular sites or locations
  • principles of group management and group dynamics
  • communication and leadership techniques with particular application to guiding activities and building group cohesion
  • types of conflict and people management issues likely to arise in a group touring situation and typical causes and responses.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Victoria University and/or via the Victoria University e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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