BSBLDR301 - Support effective workplace relationships 

Unit code: BSBLDR301 | Study level: TAFE
Nominal hours:
40
Location
Footscray Nicholson
St Albans
Sunshine
Werribee
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to gather information and support effective relationships and networks, with particular regard to communication and representation.The unit applies to individuals who use leadership skills to support the development of teams and help facilitate communication between team members.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • support the development of at least one team
  • facilitate communication between individuals on at least two occasions.
    In the course of the above, the candidate must:
  • adjust interpersonal style and communications to respond to cultural and social diversity
  • apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties
  • communicate ideas and information to diverse audiences.

Students will also be expected to demonstrate the following knowledge:

  • internal and external sources of information to improve organisational processes
  • social and ethical requirements, and organisational policies and procedures relevant to communication
  • legislative requirements relevant to communication
  • strategies required to adapt communication for diverse audiences
  • potential team issues including poor work performance
  • examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team
  • methods and techniques for communicating information and ideas to a range of stakeholders
  • common problem-solving methods
  • common methods to resolve workplace conflict
  • process for monitoring, analysing and introducing ways to improve work relationships
  • value of networks and work relationships for the team and the organisation
  • own level of responsibility.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in EAL (Employment)
22643VIC | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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