Student advising for success

When it comes to studying, we understand that it may be difficult to know where to start – especially if you’re new to university.

Student Advisors provide personalised and individualised support and advice, so you can succeed in your studies and get the most out of university life and the VU Block Model®.

In addition to providing accurate and timely information, Student Advisors are your first point of contact for VU support services.

They're here to help you meet your academic and personal goals.

Your personalised success plan

Your Personalised Success Plan - transcript

Create your success plan

Once you've completed your Success Plan, book an appointment to speak to a Student Advisor.

Step 1: Get started

Enrol in your HE course, then go to MyVU and choose Start your success journey now

Step 2: The quiz

Why did you choose your course? What are your study expectations, academic goals and potential challenges?

Step 3: Your advisor

You've created your Success Plan! Meet your dedicated Student Advisor, who will guide you through your studies

Second Year advising

Second Year advising provides students with:

the support tools to improve academic performance
access to enrichment programs and professional development and engagement opportunities.

Our Second Year Advising program is an extension of our Success Planning program. This program is available to you, if you're transitioning from VU First Year College® into your discipline College.

The program will provide you with further information on:

course delivery and specialisation
placements and work-integrated opportunities
Study Abroad options for your course.

Find out more about the program and book a Second Year Advising appointment.

Get to know your advisor

Our friendly team of Student Advisors are here to guide you throughout your studies, so that you can get the most out of university life.

: Hi, I’m Jay and I’m a Student Advisor at VUHQ.

I’ve been working within Student Services at VU for the past two years, starting in the Student Contact Centre, and I’ve now come across to VUHQ to support students face to face.
I know all too well how challenging a university journey can be, so I’m passionate about helping guide our students through to success, ensuring they feel supported and valued at every step.
I love the diversity and inclusion within VU – both staff and students are always looking out for each other.
In my spare time, I can usually be found taking photos of my cat, starting another new artistic hobby, or researching pointless trivia.
: Hi, I’m Jess – one of the new Student Advisors at VUHQ.
I’ve been assisting students of all backgrounds in the Vocational, Higher Education, and Secondary education sectors for nearly 10 years - I love helping students with pathways, watching them grow and achieve their career goals – education is my passion!
I am a perpetual student too, and hold qualifications at several levels so I can definitely empathise with the student experience, whether it is on-campus, online, or blended learning. I’m always happy to assist, no matter what the query – I’ll do my best to help you.
My study background includes:
Bachelor of Arts (major in Behavioural Studies, minor in Criminology)
Advanced Diploma of Transpersonal Art Therapy
Diploma of Textiles, Clothing and Footwear
Cert IV in Training and Assessment
Cert IV in Teaching English to Speakers of Other Languages
Cert III in Canine Behaviour and Training.
I am currently studying a Masters online.
What I love about VU is its people and how welcome they make you feel – they genuinely care about the student experience and this is something extremely important to me.
When I’m not helping students, I am a singer, enjoy being creative (whether this is writing or making things), travelling, op-shopping, finding new brunch venues, and hanging out with my Bernese Mountain Dog puppy, Darley.
I look forward to meeting you all at VUHQ.
: Hi, my name is Jittra and I'm a Student Advisor at VUHQ.

I have been working at VU for over 15 years. I started working at VU as an Administrative Officer at VU English, where I worked for almost eight years. I then worked as an International Student Officer for four years and now as a Student Advisor at VUHQ, City Campus.

I still enjoy what I do, as my passion is to help students solve their problems. I am glad I have a chance to be part of so many VU students' lives and journeys, making a few differences along the way. My ultimate goal working at VUHQ is to deliver the best customer service with a smile.

I gained a Master of Business in Marketing at Victoria University.

I also love learning other languages. I can speak Thai fluently and conversation Chinese, Japanese, Arabic, Korean and Spanish.
: Hi, my name is Mandy and I am a Student Advisor at VUHQ.

I’ve been working at Victoria University for 18 years and have held numerous roles supporting students.

I also have a Business and Information Technology qualification that complements my role as a Student Advisor.

What I enjoy most about my role as a Student Advisor is supporting students in their journey towards a successful career and achieving their goals.

In my downtime, I love travelling and exploring the outdoors.
: Hi, my name is Melissa and I am a Student Advisor at VUHQ.
I have been working within Student Services at VU for the past 8 years.
I have always been known as the mum of the office and take that role seriously when interacting with students to help them achieve their goals.
I love travelling to the Gold Coast and spending time with family and friends.
A fun fact about me is: I met Nicole Kidman and Tom Cruise many years ago at the Fox Studio opening in Sydney.
: Hi, I’m Michele and I’m a Student Advisor at VUHQ.

I’ve been working at Victoria University for nine years and I really enjoy connecting with students.

While working at VU, I have completed a Certificate IV in Business.

In my downtime, I love to practice yoga, and my favourite pastime is travelling. I backpacked around Asia and Europe for two years in my 20s and later lived in Sweden. I also love to watch AFL and support my team. Go Tigers!
: Hi, my name is Michael and I am a Student Advisor at VUHQ.

A very long time ago, I graduated from Asian Studies at La Trobe University. I've been working in higher education institutions for about five years now. I have experience in International and Domestic student advising at a variety of stages.

I can assist you with any questions at all. You don't have to be shy - everyone has things they don't know. At VUHQ we're here to help you get answers.

I love VU because I have an excellent team to work with. They are all friendly, helpful, and best of all, knowledgeable. Drop in at VUHQ and you'll see what I mean.

I am passionate about providing students with quick and accurate advice to help them get the most out of their time at VU.

In my spare time, I love growing deciduous trees from the northern hemisphere. I have 31 Japanese maples and an elm of some sort, all growing in little pots in my yard. They're very cute.
: Hi, I'm Nat and I'm a Student Advisor at VUHQ.

After studying and working in the tertiary education space for multiple years, I'm very excited to be joining the community here at Victoria University.

What I love most about VU is its commitment to inclusivity and overall student wellbeing.

Having recently completed a Master of Creative Writing, Editing and Publishing, I love to write in my spare time, but I also love doing anything and everything crafty!
: Hi, my name is Natalie and I am a Student Advisor at VUHQ.

I have worked at Victoria University for 27 years in Student Administration and Student Services. I also have a Diploma of Business (Frontline Management).

A fun fact about me is that I have been skydiving. I believe that everyone should do this at least once in their lifetime as it is an amazing experience.
: Hi, my name is Ngoc and I’m a Student Advisor at VUHQ.

I've been working at Victoria University for 10 years, where I have completed a Diploma of Business Administration.

In my downtime, I like to go on long road trips and hiking. Something interesting about me is that I've never had chickenpox.
: Hi, I’m Reham and I’m a Student Advisor at VUHQ.

I have a bachelor degree in Information System Management and I have been working in the tertiary education sector performing different teaching and professional roles for the past 11 years, of which four have been at Victoria University.

I am privileged to work in such a diverse and multicultural place like Victoria University. I have a passion for interacting with students and offering the best advice to help them achieve their study goals. The best part about my role is having my one on one consultations with students and educating them on how make the most out of their university experience.

I like outdoors activities as well as water-based activities, so when I am not working, I will be snorkelling (in summer) or out in the bush camping or hiking (in winter).

In my leisure time I watch a lot of science-based documentaries.
: I have been working at Victoria University for the past 4 years and worked in various roles to assist students.
I am very proud to be a part of an organisation which has drastically made amazing changes to provide an impeccable student experience over the years.
I believe in saying, life is too short and we all need to give a best shot to make our self and everyone around us happy.
See me to make your journey pleasant, enjoyable and successful!