SITXMGT004 - Monitor work operations

Unit code: SITXMGT004 | Study level: TAFE
Nominal hours:
20
Location
Footscray Nicholson
Industry
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies:
  • delays and time difficulties
  • difficult customer service situations
  • equipment breakdown or technical failure
  • financial resources
  • staffing levels and skill profiles
  • rostering requirements
  • staff performance
  • procedural requirements
  • product development and marketing
  • monitor and respond to team-based operational and service issues during the above operation or activity
  • complete each of the following organisational records for the above operation or activity:
  • performance reports
  • staff records.

Students will also be expected to demonstrate the following knowledge:

  • work organisation and planning methods appropriate to the industry sector
  • leadership and management roles and responsibilities in the relevant industry sector
  • operational functions in the relevant industry sector
  • procedures and systems to support work operations:
  • administration
  • health and safety
  • human resources
  • service standards
  • technology
  • work practices
  • concepts of quality assurance and how it is managed and implemented in the workplace
  • sustainability considerations for frontline operational management:
  • relationship between operational efficiency and financial sustainability
  • ways of minimising waste in the relevant work context
  • social responsibilities of the operation
  • time management principles and their application to leaders and managers for planning own work and the work of others
  • principles of effective delegation and delegation techniques in a frontline management context:
  • clear communication of what is required
  • gaining commitment
  • no undue interference
  • regular reporting
  • selecting the right person
  • problem-solving and decision making processes and techniques and their application to typical workplace issues
  • industrial or legislative issues that affect short-term work organisation appropriate to the industry sector:
  • relationship of relevant industrial awards to hours and conditions of work
  • ensuring systems and procedures meet work health and safety requirements.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Advanced Diploma of Hospitality Management
SIT60322 | Advanced diploma | Duration:
Certificate IV in Kitchen Management
SIT40521 | Certificate iv | Duration:
Diploma of Hospitality Management
SIT50422 | Diploma | Duration:
Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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